To connect using FileZilla, you will need to enter the login information found on the Files > FTP File Access page (the same page as the web-based file manager). We have a guide for installing and using FileZilla here. This is also required if you are managing large files. Troubleshooting: Accessing FTP via FileZillaĪlthough you can manage your files via the web-based file manager, we recommend using an external FTP client such as FileZilla. If you still cannot login, you may have reset the client area password instead of the server control panel password. Once you have reset the password, try logging in again from the Files > FTP File Access page. First, please try resetting your server control panel password by following this guide. Your FTP password is the same as your server control panel password (which is different to the client area).

If you're unable to login to FTP from this page, it usually means you're using the wrong password. We have a guide for accessing the Multicraft panel FTP File Access here. On the same page, you can simply enter your server control panel password to access the web-based file manager to manage files directly from the control panel.

Troubleshooting: Accessing FTP via the Web-based File ManagerĪll of your FTP login information can be found on the server control panel under Files > FTP File Access. Temporarily disable your firewall & anti-virus.

Try an alternate FTP client such as WinSCP or CyberDuck. When logging in, make sure to accept or click OK for the security certificate.

Not accepting the TLS encryption certificate.

The FTP connection details (IP, Port, Username) are found on the control panel under Files > FTP File Access.

Entering the wrong connection details.

If you are unable to access your server's FTP, this guide will resolve the issue regardless of what's preventing your connection.

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